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We’ve prepared a bundle of letter templates to be used in general business situation. Feel free to use them with our compliments. However we ask that you do not reproduce these templates on any medium for public display or re-sale.
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Dear______________:
We are sorry to hear about the problem you have had with your [name of product]. We would like to be able to make the necessary adjustments at no charge to you, but, unfortunately, the warranty is expired. The proof of purchase you mailed to us indicates that the product was purchased on [date]. Since our warrnaty is good for a period of one year from the date of purchase, it expired three months ago. If you would like us to repair the [product] for you, there will be a charge of [amount for repairs] We will guarantee the work we do for a period of [time] Please tick the appropriate box on the enclosed instruction card and return it to us as soon as possible. Sincerely,
© R. P. Emery & Associates – www.rpemery.com |
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