REQUEST CREDIT TO BE APPLIED TO ACCOUNT – free letter template

Dear ________________:

I received your letter, of [date], in which you state that your records indicate my present balance owing is ($——).

As of ____________________, 20 __, I did, in fact, have an outstanding balance of ($——) On ____________________, I mailed a cheque to the store in the amount of ($——). When this payment failed to appear as a credit on my _______________ bill, I phoned the credit office and spoke with a woman who, after locating a record of the payment, assured me that the credit would appear on the ________________________, bill.

I am enclosing a photocopy of my cheque dated _________________, 20 __. I shall appreciate your prompt efforts in correcting this error in my account as soon as possible. Thank you for your early attention to this matter.

Sincerely,

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